自閉症的乘客想換座，機組卻把整個航班的乘客趕下了飛機？

趣味 08-20

強勢推廣歡迎下載

飛機上的服務員為什麼覺得自己高人一等？為什麼覺得自己可以掌控別人的生死去留？

空姐給乘客看臉色、動不動就把乘客趕下飛機或當眾羞辱這種事的新聞時不時見諸報端。給出的說辭往往是乘客的著裝「干擾」了機組人員的工作。對於這種小事，乘客忍氣吞聲換件衣服，也就算了。

不過，當地時間上周五，75名搭乘西空航空（SkyWest Airlines）3596航班的乘客，一同被趕下飛機，真叫氣人。

當天，23歲的休斯敦大學學生Ayomide Isola和他的媽媽、姐姐、以及他21歲的弟弟Tayo，一同搭乘一班西空航空的航班，從底特律飛往休斯敦。

Tayo是個自閉症患者，他不太能說話，無法自我表達（nonverbal and unable to express himself）。因此，搭乘飛機需要親人陪伴在側。不過，Isola一家人當天的座位卻都被分散安排了。好在，當時有好心的乘客願意和他們換座位。沒想到卻被空乘要求和Isola一家一同下飛機，最後，事件還升級到全飛機的乘客都被趕下飛機。

Ayo Isola（右）和弟弟Tayo圖 viaAyo Isola

Once they boarded the plane, a woman quickly volunteered to switch seats with Tayo so he could be near his sister during the more than two-hour flight.

他們登機後，一名女子很快主動要求和Tayo交換座位，這樣他就可以在兩個多小時的飛行中坐在他姐姐身邊。

"My brother has to sit with one of our family members he is comfortable with," Isola told NBC News on Monday.

周一，Isola在接受NBC新聞採訪時表示:「我弟弟必須和一名家庭成員坐在一起，這樣他才覺得好受。」

A flight attendant became outraged and approached Tayo to tell him he needed to return to his assigned seat, Isola said. But his brother could not oblige because he does not respond to verbal cues.

Isola說，一名空乘憤怒地走到Tayo面前，告訴他需要回到指定的座位上去。但是他的弟弟是無法照辦的，因為他對口頭暗示沒有反應。

Isola said he and his family explained to the flight attendant that Tayo is special needs and "that this small accommodation would be necessary." But she would not relent, he said, and instead, brought in a gate supervisor who sided with the family.

Isola說，他和他的家人向空乘人員解釋說，Tayo有特殊需要，「有必要坐在那個位子上。」但那個空乘就是不肯讓步，反而叫來了一個守門的空姐，不過這名空姐站在Isola這家人一邊。

"The supervisor was like, "That happens all the time,"" Isola said. "She was confused as to why the flight attendant was making such a big deal about it."

「這名空姐好像在說，『（換位子）這種事經常發生，』」Isola說。「她很困惑，為什麼那名空乘對（換位子）這種事如此大驚小怪。」

Airline crew allegedly refused to accommodate traveler with autism. Now, they"ve been grounded.(via NBC News)

這時，其他的乘客也加入到了這場爭論中，他們都站在了Isola這家人一邊，指出這名空乘的行為是赤裸裸的歧視。

雙方僵持了接近一個小時後，這名空乘就去資訊機長了，並且主張將Isola一家和那名主動換座位的乘客一同趕下飛機。她告訴機長說，他們都對航空飛行安全構成威脅。

而她和機長商議的結果是，機長命令所有人下飛機。

不過，機場安全部門卻告知這名飛行員，不存在安全問題，要求他們返回飛機。而機長和他的機組人員卻拒絕登機，而是徑直走出了航站樓。

於是，Isola一家和機上其他乘客，總共75名乘客，只能再次下飛機，並且等了三個小時，直到一隊新的機組人員登機，才得以啟程。

隨後，Isola在臉書上髮長文分享了他們一家、以及整個航班乘客受到的待遇，並解釋為什麼他要曝光這家航空公司機組人員的行為。因為他認為「今天人們仍存在無知、偏執和明目張胆的歧視」。

圖 viaFacebook

I"m posting this story to highlight the ignorance, bigotry, and blatant discrimination that unfortunately exists in people today. It is not right to treat people with special needs as if they are unworthy of your time or effort. Especially when a simple accommodation or a tiny bit of compassion can be the difference between them being successful or unsuccessful in life.

我發帖分享這個經歷是為了指出人們的無知、偏執和明目張胆的歧視。很不幸的是，這些無知和歧視今天依然存在。對有特殊需要的人表現出他們不值得你花時間或精力來對待（的態度），這是不對的。尤其是當一個簡單的座位或一點點的同情就能決定他們在生活中是成功還是失敗的時候。

They are people first, defined by all of their abilities and not condemned by their disabilities. Respect is all I am asking for here.

他們首先是人，應該由他們所擁有的能力來定義，而不能因為他們的殘疾遭到譴責。我在這裡要求的僅僅是尊重。

via Facebook

Isola的遭遇引發了網友的集體憤怒。

@Kayola Blackstone

This is RIDICULOUS!!! And discriminatory! Please continue to press this issue!!Americans with Disabilities Act, Autism Speaks, Autism Awareness, ACLU, NAACP and anyone else who will listen. That is totally unacceptable, and unprofessional behavior.

這太荒謬了！！！還有歧視！請繼續把這個話題頂上去！！去@美國殘疾人法案、（自閉症公益組織）自閉症之聲、自閉症關注日、美國公民自由聯盟、美國全國有色人種協進會，以及任何願意聽的人。這種行為完全不能接受，也不專業。

@Doreen Doyin Phillips

This is truly sad. Most airlines will help ensure this doesn』t happen when they are aware upon check-in. Some websites even have options for you to designate you are traveling with someone with special needs when purchasing tickets.

這經歷真的讓人很傷心。大多數航空公司會幫助確保他們在辦理登機手續時不會發生這種事。當你與有特殊需要的人一起旅行時，有些網站甚至在你購買機票時可以讓你選擇座位。

@Lori Scott

I hope you called the news and get an attorney. Atrocious behavior from the whole crew!! Sickening and unprofessional. Unbelievable the amount of education and disability etiquette airline staff need to be taught. Common courtesy and sensitivity is not that common!

我希望你打電話給媒體曝光他們，並請個律師。全體機組人員的惡劣行徑！！令人作嘔和不專業。令人難以置信的是，航空公司員工還有那麼多教育和殘疾禮儀需要學習。他們連普通的禮貌和（對殘疾人士的）敏感都沒有！

via Facebook

事件曝光後，西空航空承認了航班延誤。

SkyWest acknowledged the flight experienced a delay in boarding "as a result of an issue regarding customer seat assignments," and said it was investigating the incident. According to a spokeswoman, the crew was initially unaware of the traveler』s disability.

西空航空承認，「由於客戶座位分配問題」，該航班出現了登機延遲，並表示正在調查這起事件。據一名女發言人說，機組人員最初並不知道這名旅行者是殘疾人。

"We are committed to providing exceptional onboard service to all of our customers," the spokeswoman said.

「我們致力於為我們所有客戶提供卓越的機上服務，」該發言人說。

Airline crew allegedly refused to accommodate traveler with autism. Now, they"ve been grounded.(via NBC News)

不過，Isola認為不該讓這組機組人員繼續執飛。

Isola said he doesn"t believe the crew should be allowed to fly any longer. If they are, the airline should require they undergo sensitivity training, he said.

Isola說，他認為機組人員不應該再被允許飛行。如果他們還是要，航空公司應該要求他們接受敏感性訓練，他說。

"There』s a certain sensitivity level, compassion level you need to have to fly with travelers who have disabilities," Isola said. "And if you can』t do that, then you shouldn』t be in this business."

「你必須要有一定的敏感度和同情心，才能和有殘疾的旅客一起乘坐飛機,」Isola說道。「如果你做不到這一點，那你就不該進入這個行業。」

Airline crew allegedly refused to accommodate traveler with autism. Now, they"ve been grounded.(via NBC News)

目前，包括機長在內的所有機組人員，已經被停飛，等待航空公司對這起事件的調查。

你怎麼看Isola一家的遭遇？歡迎留言並分享觀點！

整合：Du Qiongfang

資料：NBC News, Twitter

圖：Ayo Isola, Facebook